Description : Data and CRM Leader. Company : Swinburne University of Technology. Location : Melbourne VIC
The Swinburne University of Technology Advancement Office is looking for a Data and CRM Leader to join their team, to support the growth of the Philanthropy and Alumni Engagement programs. The Data & CRM Leader is a key member of the Advancement Operations (AO) team, reporting to the Manager, Advancement Operations.
The Data and CRM Leader is key part of the Advancement team and is responsible for developing a high-level in-depth knowledge of Advancement business systems and processes quickly, and as leader supporting a small team, manage a pipeline of reporting and data and operational service requests designed to underpin the Advancement strategy.
To be successful in the role, the Data and CRM Leader will have a high level of emotional intelligence; have a proven track record of project management, to lead and support projects across the Advancement Operations, mature stakeholder management skills and value professional/personal development.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Excellent interpersonal skills and experience with working in a customer service environment, demonstrating a commitment to providing a delightful client service experience.
- Extensive knowledge of data management systems and CRM practices and standards (preferably the Raiser’s Edge (RE)/NXT fundraising software) to lead and deliver advanced operations that includes: reporting and data analytics; data segmentation; data imports; information management; systems management and configuration; and digital services relating to email messaging and online engagement.
- Demonstrated experience in using analytical and complex problem-solving skills to design outcomes that meet business objectives.
Qualifications
- A degree with subsequent relevant experience; or extensive experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience.
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].
Applications Close: Sunday 16th April 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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